Shipping Policy

At Sage & Soul, each order is prepared with care and shipped from our small business in Florida.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after payment is received.

Orders are not processed or shipped on weekends or major U.S. holidays. During periods of higher order volume, processing may take slightly longer. If a significant delay is expected, we will do our best to communicate that with you.

Shipping Rates

Shipping costs are calculated at checkout based on the items in your order, package size, weight, and destination.

Available shipping options and their associated costs will be displayed before you complete your purchase.

Delivery Times

Once your order has been shipped, delivery times are estimates provided by the shipping carrier and are not guaranteed.

Carrier delays may occur due to weather, holidays, high shipping volume, incorrect or incomplete addresses, or circumstances outside our control.

Sage & Soul is not responsible for carrier delays after an order has been accepted by the shipping carrier.

Tracking

When tracking is available for your shipment, you will receive tracking information by email once your order has been shipped.

Please allow some time for tracking information to become active after your package has been accepted by the carrier.

Incorrect Shipping Addresses

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at officialsagensoul@gmail.com. We will do our best to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.

If an order is returned to Sage & Soul because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the package.

Lost, Stolen, or Damaged Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier for additional delivery information.

Sage & Soul is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout.

If your package arrives damaged, please contact us at officialsagensoul@gmail.com as soon as possible and include photographs of the damaged package and item. We will work with you to determine the appropriate resolution.

If a package is lost or significantly delayed while in transit, please contact us so we can help determine the next steps with the shipping carrier.

International Shipping

At this time, Sage & Soul ships within the United States only.

Questions About Shipping

If you have questions about your order or shipping, please contact us:

Sage & Soul LLC
officialsagensoul@gmail.com
+1 585-261-3829
PO Box 3078
Spring Hill, FL 34611
United States

We are grateful for your order and appreciate the opportunity to prepare something meaningful for you.

Sage & Soul doesn't sell transformation. It creates space for remembrance.