Refund policy

Returns

We want you to feel confident in your purchase from Sage & Soul. If you are not completely satisfied with an eligible item, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with any original tags and packaging included. You will also need proof of purchase.

How to Request a Return

To request a return, please contact us at officialsagensoul@gmail.com within 30 days of receiving your order.

Please do not send an item back before your return has been approved. Once your return is approved, we will provide return instructions and the appropriate return address.

Customers are responsible for return shipping costs for returns due to preference, sizing, or other reasons unrelated to damage or an error on our part.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We will work with you to resolve the issue and, when appropriate, provide a return shipping label at no cost to you.

Damaged or Incorrect Items

Please inspect your order when it arrives and contact us promptly if your item is damaged, defective, or incorrect.

Please include your order number and, when helpful, photographs of the item and its packaging so that we can evaluate the issue and determine the best way to make it right.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards

  • Personalized or custom-made items

  • Items that have been used, worn, altered, or damaged after delivery

  • Any item that cannot reasonably be returned for hygiene or safety reasons, where applicable

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, the fastest option is to request a return for the eligible item and place a new order for the item you would prefer.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after 15 business days from the date we notify you that it has been approved, please contact us at officialsagensoul@gmail.com.

Questions

If you have any questions about our return policy or whether an item is eligible for return, please contact us at officialsagensoul@gmail.com.